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Chopping Down a Product

Years ago I wrote about how businesses “chop down” their products to maintain/grow profits. I used a scene from AMERICAN GANGSTER to illustrate this point. It’s the scene where Frank Lucas confronts Nicky Barnes for chopping down his “Blue Magic” dope in order to make more money.

The current Maker’s Mark brand dilution hullabaloo makes the following vintage Brand Autopsy post new again.

Read as drug kingpin Frank Lucas shows some serious CMO chops in explaining why diluting a product is a bad idea.


3_branddilution

Setting the Scene:
Frank Lucas’ “Blue Magic” heroin became the market leader in New York City. Rivals said he had “upended the natural order of things” by selling heroin that is twice as good for half as much. Competitors left the heroin market because “nobody wants to compete with a monopoly.”

To accelerate growth of the “Blue Magic” business, Frank arranged wholesale distribution agreements with other drug lords and mafia families. This shift in business strategy made competitors part of the “Blue Magic” family, with Frank Lucas as the all-powerful CEO and Chairman of the Board.


Never Dilute a Brand
Nicky Barnes competed with Frank Lucas and the success of “Blue Magic” hurt the financial viability of Nicky’s operation. Grudgingly, Nicky signed on as distributor of “Blue Magic.”

In an effort to increase profits of his “Blue Magic” sales, Nicky began diluting the purity of the heroin to increase his inventory and his margins. He sold the diluted heroin as “Blue Magic.” Frank Lucas wasn’t pleased and addressed his concerns just like a top-notch Chief Marketing Officer would to any rogue field marketing manager, maverick product manager, or renegade franchisee.

Follow the encounter from this modified script snippet…

Redmagic_script_3


Businesses “chop down” their products all the time. In the quest to maintain profits or possibly, grow profits, businesses make strategic decisions to dilute their offerings. And if done inconspicuously enough, customers will hopefully never notice.

Frito-Lay chopped down its 12-oz bag of chips to 10-oz. bags. Price remained the same.

Hellmann’s chopped down its 32-oz. jar of mayonnaise to 30-oz. Price remained the same.

Dial chopped down its soap bars from 4.5-oz to a 4.0-oz size. Price remained the same.

Bounty chopped down the number of towel sheets per roll from 60 to 52. Price remained the same.

Kellogg’s chopped down its Fruit Loops cereal package size from 19.7-oz. to 17.0-oz. Price remained the same.

Iams chopped down its 6-oz. package of cat food to a 5.5-oz package. Price remained the same. [SOURCES: USA Today ; New York Times]

However, customers have noticed all this chopping down. According to a Consumer Reports study, 75% of shoppers surveyed said they have noticed smaller package sizes from their favorite brands. And, 71% of shoppers believe the package downsizing is a clear attempt by brands to hide price increases. It’s interesting to note, 50% of shoppers prefer brands stop chopping down their products and instead, keep their old package size and simply raise the price. [SOURCE: Consumer Reports]

The takeaway lesson is simple … when a business decides to dilute its products, it runs the risk of drawing ire from customers.

The action step is also simple … if you find yourself saying or thinking, “A customer will never notice that.” Chances are, they will. Be prepared to deal with their reaction.


4 Comments

  • Dave Klonke says:

    Fruit Loops going with smaller packaging versus Maker’s Mark actually diluting the product are two totally different things in my opinion. A bowl of cereal out of a smaller box is still the same bowl of cereal. A shot of whiskey from a watered down bottle obviously isn’t the same shot of whiskey. One is clearly more deceiving than the other.

  • johnmoore says:

    Dave… both are deceiving. By the way Fruit Loops dilutes its product too. Soluble corn fiber is an adjunct ingredient, aka filler, found in Fruit Loops.

  • Stephen Macklin says:

    Of course a realy clever marketer could publicly announce that they are going to water down their product. Generate a lot of buzz and expression of fierce brand loyalty then announce that they changed their mind.

    They now have permission from their loyal customers to raise the price. They will have also gained in reputation for maintaining the authenticity of their product.

    I’m not suggesting this is what Maker’s Mark did, but that is how it seems to b playing out. If they did it on purpose it’s brilliant. Maker’s Machivelian!

  • johnmoore says:

    Brilliant on purpose? No way. Serendipitous happenstance. Gotta be. Too much to risk for any clever marketer to play. Dig?