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Alan Greenspan on Greed

It is not that humans have become any more greedy than in generations past. It is that the avenues to express greed have grown so enormously.” — Alan Greenspan

Harvey MacKay on Earning Respect

Believe me, any time a boss will roll up his or her sleeves and actually do some grunt work, word will reach every corner of the shop.” — Harvey McKay

Michael Bloomberg on Business Basics

The basics of commerce don’t change: You’ve got to have something that people need,
something that they can’t get elsewhere. And the more they can’t get it elsewhere,
the more they need it.
” — Michael Bloomberg

Mark Cuban on Business Success

Always ask yourself how someone could preempt your product or service. How can they put you out of business? Is it price? Is it service? Is it ease of use? No product is perfect and if there are good competitors in your market, they will figure out how to abuse you.” — Mark Cuban

Ken Blanchard on Employee Productivity

People who feel good about themselves produce good results.” — Ken Blanchard

Starbucks has purchased Teavana, a 300-unit retail tea brand based in Atlanta, GA for $620 million dollars. My tribal knowledge about Starbucks tells me this acquisition is not a blue ocean sales growth move but rather, a protective competitive move and a surefire growth story to tell Wall Street.

In announcing this acquisition, Howard Schultz, Starbucks ceo and chairman, said, “We will do for tea what we did for coffee.”


Let’s take a ride on the wayback machine and go back in time to 1999, that’s when Starbucks purchased the TAZO tea brand. At that time, I’m certain Howard Schultz said something like this, “We will do for tea what we did for coffee.”

According to reports, TAZO has become a $1.4B business for Starbucks. That’s a nice size business. However, Starbucks never fully capitalized on the TAZO tea opportunity. If Starbucks was able to do for tea what it did for coffee, then the TAZO brand should be bringing in revenue far greater than $1.4B.

TAZO has never been able to gain a noticeable presence inside Starbucks retail locations. Yes, its product can be found on the shelves at Starbucks but TAZO has never been able to become a major item on the beverage menu. (The real money at Starbucks comes from drink sales, not merchandise sales.)

When Starbucks purchased TAZO, there was much discussion about opening up a TAZO branded retail store. It’s taken the company 13 years to open a TAZO retail store.

If Starbucks was able to do for tea what it did for coffee, then TAZO should have become Teavana. Instead, Starbucks is buying Teavana.

From my perspective as a dusty former Starbucks marketer, the acquisition of Teavana is a competitive move designed to protect Starbucks market share in the tea category.

Teavana has 300 retail locations, mainly in shopping malls. A good percentage of these mall locations probably compete with a Starbucks nearby. That is bound to cause some competitive hiccups if Starbucks locations start selling Teavana products.

Another competitive hiccup is Starbucks now has two tea brands in its portfolio. Both TAZO and Teavana are upscale tea brands competing for the same customer. One of these brands will need to be repositioned as a downscale tea brand in order to create a competitive difference.

(Starbucks has experience here with Seattle’s Best Coffee. Since acquiring it in 2003, Starbucks has clearly positioned Seattle’s Best Coffee as a downscale option compared to the Starbucks coffee brand.)

I can’t imagine Starbucks being able to do for tea what it did for coffee with the acquisition on Teavana. If Starbucks couldn’t do it with TAZO, why should we believe they can do it with Teavana.

Starbucks clearly has cornered the upscale retail tea market. I’m not sure how much revenue it will bring the company. However, I am sure Starbucks will continue to use this acquisition as a growth story for the analysts working on Wall Street.

Almost every move Starbucks makes these days from its acquisition of Evolution Fresh to its purchase of Bay Bread to the introduction of its Verisimo brewer to its purchase of Teavana can be viewed less as a surefire sales growth opportunity and more as a surefire growth story to tell Wall Street in order to keep the Starbucks stock price trending upward.

Every publicly traded company plays two games. One game is to please customers. The other game is to excite Wall Street. With the acquisition of Teavana, Starbucks is playing the game of exciting Wall Street more than pleasing customers.

Growth is Doing Differently

Long-time Brand Autopsy readers know I share Bruce Mau’s Incomplete Manifesto for Growth as each year closes and a new one opens. Mau’s manifesto for growth is designed to inspire you to think different and do differently.

I haven’t always heeded his message. Perhaps that’s why I feel stagnant personally and complacent professionally.

For the past eight years I’ve been doing the self-employment thing by sharing business wisdom learned from my many years spent at Starbucks and Whole Foods.

The life of a self-employed marketing gigolo can be lucrative as well as lonely. I’ve had the pleasure of working with countless companies and speaking to audiences around the world. However, after eight years as a solo marketing consultant, I have an itch to do differently.

My marketing gigolo ways have come to a close.

In January, I will leave Austin, TX for Greenville, SC to join Brains on Fire.

I know Brains on Fire well. We share the same marketing belief that the best marketing doesn’t look or feel like marketing. We’ve worked together on projects and I’ve visited the firesphere dozens of times since 2006. I like them. They do great work. They’re good people.

My role at Brains on Fire will be to lead and grow the client service group, look after the creative & community teams, and add some strategic discipline to client work.

As 2012 turns to 2013 and beyond, I will be heeding Bruce Mau’s advice for growth to do differently by allowing events to change me with a new job in a new city.

Allow events to change you. You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.BRUCE MAU | An Incomplete Manifesto for Growth

David Neeleman on Marketing

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.” — David Neeleman

Ronald Reagan on Project Management

Surround yourself with the best people you can find, delegate authority, and don’t interfere as long as the policy you’ve decided upon is being carried out.” — Ronald Reagan

Episode #41 | Talkable is Ignitable

The Talkable Brand video series continues…

Episode #41 | Talkable is Ignitable

In this episode, you will learn a marketing movement can happen when it’s ignited by the passion conversation.


The Talkable Brand video series will help you to strategically think about ways to make your brand, your business worthy of word of mouth. Every Tuesday on the Brand Autopsy blog a new episode will premiere giving you knowledge and a nudge. Knowledge being interesting information. The nudge being compelling motivation to make the information happen. The result, I hope, is helping you make brands more talkable.


#01 | Achievable
#02 | Believable
#03 | Bankable
#04 | Original
#05 | Practical
#06 | Paradoxical
#07 | Artful
#08 | Skillful
#09 | Informational
#10 | Comical
#11 | Loveable
#12 | Functional
#13 | Social
#14 | Emotional
#15 | Conversational
#16 | Relatable
#17 | Invisible
#18 | Visual
#19 | Conversable
#20 | Conditional
#21 | Measurable
#22 | Scalable
#23 | Cultural
#24 | Controversial
#25 | Recommendable
#26 | Natural
#27 | Remarkable
#28 | Vulnerable
#29 | Operational
#30 | Maintainable
#31 | Oral
#32 | Digestible
#33 | Physical
#34 | Touchable
#35 | Improvisational
#36 | Multidimensional
#37 | Meaningful
#38 | Accessible
#39 | Admirable
#40 | Affordable